HOW WE SHIP
We know our customers’ privacy is important.
Vacu-Tech does everything it can to maintain that privacy.
Vacu-Tech ships all products in plain white or brown boxes.
For US orders: There will be a return address without our name on the box. There are no words or pictures on the outside of the box that would indicate what is inside.
For International orders: There will be a Customs form on the outside of the box per International Customs regulations. Only our name and a very general description of contents will be on the Customs form. Inside the box will be an invoice also with a very general description.
All cylinders are custom made to order. You will be emailed when your order is shipped so please verify your email address when completing your order.
To avoid Vacu-Tech emails from possibly being flagged as spam, please put the following email addresses in your spam filter’s Safe Sender or White List:
Shipping prices are based on the merchandise total. This price includes insurance and handling fees. Our standard shipping method in the United States is Priority Mail, with an estimated delivery time by the Post Office of two to five days following shipping. Express Mail is available at additional cost. Express Mail is one to two days to most locations in the United States from the day your order is shipped.Your shipment might be delayed if your billing information is incorrect, as we screen all orders during order processing. Our shopping cart asks for both your shipping and billing addresses. The billing address is the address your credit card statement is mailed to each month.
Canada standard shipping is International Priority Mail. Small items may be sent by First Class Mail.
The amount of time from order processing to shipping will vary depending on what you order and shipment method. We expedite the processing and manufacturing of orders that have Express shipping. Vacu-Tech does not ship on weekends or holidays.
APO/FPO addresses are shipped Priority Mail from the Post Office. The Post Office is unable to provide tracking or confirmation on your order once it enters the APO/FPO system.
We ship to most countries by International Express Mail or International Priority Mail. We might need to email you the next business day after receiving your order to confirm your billing information. You will also receive a confirmation and order number after your order is placed.The Post Office needs a phone number for all shipments.
The shipping address must be the same as the address your credit card statement comes to. International verification with your bank can take up to five business days.
For your privacy at Customs, instructions are in a sealed envelope inside the box. Your invoice will also be in the box, but it will not indicate the explicit nature of the products. Only a very general description of the materials will be listed. The required Customs form on the outside of the box will also be very general.
You will be responsible for any and all duty or taxes that your country might impose. Your Post Office will collect any funds due at time of delivery.
The nature of our product prevents us from shipping certain products to some geographical locations. You will be notified if we cannot ship to your country.
Copyright © 2012 Vacu-Tech
580 Crespi Drive Unit D, Pacifica, CA 94044